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Digital Agency Service - Excellence in Customer Experience

Growing your Digital Agency by Leveraging a Customer Journey Map

September 15, 2020
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Improve Your Digital Agency Results, by Using a Customer Journey Map

How much consideration do you give to your client’s customer’s journey as they engage with their business? A positive customer experience could mean the difference between a bad review and lifelong customer loyalty.

Core to this effort is your agency understanding what your client is trying to achieve for their customers. It includes specific touch points and gaps that need to be addressed so that you as a digital business owner, interested in digital agency growth, can provide the best possible outcomes for your clients.

In this video, Affan Manzoor, Globital’s CX Director, unpacks the process of mapping your digital agency client’s customer’s journey with specific and practical advice on how to ensure you develop a strategy unique to each of your clients.

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