December 22, 2024
Digital Agency Service - Excellence in Customer Experience

How To Make Your Customer Service More Personal (And Why You Want To)

December 13, 2020
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Delivering personalised customer service makes a world of difference. Are you tired of missing the mark and receiving subpar reviews from your clients? “Personal service” is a keyword that many have capitalised on, so much so that it has lost its meaning for many.

Personal service is the difference between a client forgetting about you a few minutes after their interaction with your agency and a client returning as a long-term client.

You may know what customer service is but do you understand the difference between regular customer care and personal customer service?

Something as small as including your client’s name in correspondence makes a major difference. Names are really important to us. Just hearing our name makes a part of the brain light up in recognition. This is just one small adjustment that you can make to your client care today.

In this video, Affan Manzoor, CX Manager at Globital, explains the importance of adding a personal touch to your agency’s customer service as well as four ways that you can take great customer service for your digital clients one step further.

Discover how you can become an agency that is known for going the extra mile and adding a personal touch for great customer experience with the help of these tips.

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