November 21, 2024
Digital Agency Service - Excellence in Customer Experience

Delivering A Consistent Customer Experience For Your Digital Agency Across Every Touchpoint

November 2, 2020
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Your digital agency clients expect to reach you whenever, wherever. The modern buyer demands a personalised, meaningful and consistent consumer brand experience. Omni-channel is a multichannel approach to sales that focuses on providing seamless, consistent customer experience whether the client is using a mobile device, a laptop or in a store.

Omnichannel CX operations focus on the entire customer experience rather than each client’s individual experiences on each channel. 9 out of 10 of your digital agency clients want an omnichannel experience with seamless service between communication methods.

In this video, Affan Manzoor, Customer Experience Manager at Globital, reveals 10 in-depth omnichannel strategies that your digital marketing agency can start to implement immediately in your own customer experience teams and also advise to your clients. Using these tips, you’ll be able to give your clients a consistent consumer experience across all channels. From learning to do what’s best for your customer, to improving your omnichannel CX strategy over time thereby establishing a level of trust with your clients, this video contains info that will make your customers feel supported and heard thanks to consistent strategies and procedures.

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